Northwood8900 ~
Okay...
I contacted WW Live Chat yesterday after work...
I was able to download the WW software onto my mom's computer...
It took a very long time BUT it is now on her C!!!
All I need to do now is burn the software onto a dvd rw, which I plan to do today!
Yes! I SHOULD have done this in the beginning...
When I purchased WW & downloaded it initially, I was fat, dumb & happy, thinking that all would be well!
Shame on ME!
Anyway, I have contacted Fix Cleaner & Avira...
Neither of those softwares will detect/disable a keylogger...
That is why I am wondering if H has an anti-keylogger software installed in his C...
I would love to know how to find it & disable it!
Thank you for helping me...