I do say thank you. In fact, that was one part of the MB training that stuck. I often thank Mrs. Hold for sharing her views even when they are painful to hear. Initially she was openly sceptical of my sincerity. But over time I think she has accepted that I do want to know how she feels even when she isn't happy. Doesn't mean I am going to do anything differently. But at least I know where she stands and where I stand in her view.

When you can see it coming, duck!