I replied:
I don't think they're going to drop the charges, since it was a pretty long list of stuff he bought and subscribed too. You can call and try to get them to drop the charges though. I'm not going to say it was lost though. At worst, the lesson of Tom and the cell phone cost us a hundred bucks to learn. Since you don't have the phone anymore we should turn off the line. See if you can get them to do that over the phone, since it's not something I can do online. Even without all the recent extra charges it's the most expensive line on the family plan. It looks like it's still being heavily used though, 1200 text messages in the past 5 days... I'm not even sure how that's possible.

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She replied:
I will try to talk to the phone company, but only u can turn the line off, I have already tried that. Like I said, my mom should have already taken the phone from him , so there should not be anymore charges till u are able to do that.

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I replied:
Well he signed up for a bunch of monthly subscriptions totally $50 a month that have to be turned off from the phone. There's no way to turn them off without having physical access to the phone. If you try to cancel them online it sends a code to the phone that you have to entire online to cancel the subscription.

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She replied:
Yeah, well my mom has the phone so can do it if necessary. I have cancelled that stuff by calling in before though

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I replied:
Well I would appreciate if you could try to handle it. If they won't do anything I'll call them when I get back. Sorry things didn't work out with Tom, hopefully it gave your family a little bit of breathing room for a while though.