Yes, she cared. She was very sad. She was snippy and basically hung up on me during call #2. I was having lunch with another lawyer from my firm and then we had a client meeting, so I didn't call her back. After the meeting, I realized why she was snippy. I called her. She admitted how much it hurt that D13 and I forgot to wish her happy birthday. I had D13 get the cards I left in her room, and we sang happy birthday. But Mrs. Hold was still sad. Quite understandably, in my view.

When you can see it coming, duck!