Helllllloooooooo? Comcast? Anyone using a brain there?<p>Here's a message I sent to Comcast Technical support:
**************
Name: <WAT><p>Address: <WAT's House>
City: Montgomery Village
State: MD
Zip: 20886<p>Phone-Day: <WAT's Day phone>
Phone-Eve: <WAT's evening phone><p>Email: <WAT's Comcast e-mail><p>Re: Technical Support - Member Services- Comments:<p>My browser (Netscape 6.2) displays a blank page whenever I try to access member services or My Webpage. I am properly logged on when I attempt
this.
IPAddress:
XX.XX.XXX.XXX
**********************
Here's the reply I got 10 days later:<p>Dear Comcast High-Speed Internet Subscriber,<p>Thank you for your e-mail message, and please accept our apologies for this delayed response. As we have transitioned our customers to the new
Comcast High-Speed Internet service, we have experienced high E-mail volumes and have been addressing all customer inquiries in the order in
which they were received. We are sorry for any inconvenience you may have experienced. <p>This is a follow up message to ensure that your service is working to your satisfaction. We apologize for the excessive response time. We are
working diligently to improve this with the addition of staff and improvement in Quality Assurance. <p>We hope the situation that prompted your initial request has been resolved. We ask that if you are still in need of assistance with this issue, you would please resend this email so we may address it promptly.<p>We appreciate your patience and understanding.<p>Thank you for your patience and loyalty during this transition, and for choosing Comcast High-Speed Internet. For answers to frequently asked
questions and updates on new features, please visit <p>www.comcast.net/connectioncenter/<p>Regards,
Comcast<p>***************<p>Translation: We hope your problem fixed itself and you still like us.<p>So, what did they do for me? NOTHING! They didn't even offer a suggestion!<p>Anybody else have this problem?<p>WAT

LOL, nice to know they bothered to read it!<p>Have you tried to access the pages with MSIE or Opera?<p>Sometimes webdevelopers who don't know what they are doing can exclude browsers with proprietary or broken code.

Dave, I'm a new Comcast high-speed, digital internet customer. And I'm freaking at all the little nuances that I can't even begin to figure out. Thank goodness that my teenage daughter is a technical whiz kid (by trial and error.) I actually miss AOhelL at times.<p>One great thing about the cable/net thing is that you can download tunes in a nanoseconds [img]images/icons/grin.gif" border="0[/img] <p>BTW, the support is so-so. When I first got connected, I was holding on the support telephone line for forty-five minutes before I talked to a legitimate idiot. My goldfish know more about the workings of cable internet than that fruitcake. I'm now having problems with JAVA. Daughter is going to fix that sometime this week....she better if she likes to eat.....LOL! I have to cut her a bit of slack because yesterday she networked her pesty younger brother onto the net. He's happy; therefore, we are all HAPPY. It just can't get any happier......grrrr.....JK!!!!<p>Oh....the Princess (my daughter) has suggested that you use Internet Explorer 6.0 which you download from Microsoft.com This is the number one download and won't interfere with Comcast cable like Netscape. If this doesn't work, try IE 6.0 by itself and delete Netscape because of a possible conflict. If all else fails, go to Comcast support program that is available through member services......LOLLLLOOOLLLLL!<p>Happy surfing...<p>[ March 11, 2002: Message edited by: GeezLouise ]</p>